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an extra day in mexico? what’s not to love about that?

from the trenches

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where’s our refund from us airways?

the travel troubleshooter

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kicked out of two frequent flier programs at once — now what?

american airlines

from the trenches

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us airways rescues boy in a snowstorm

the good news guy

united airlines

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us airways digs its heels in on a refund — should i try to help?

should i take the case?

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he wishes he hadn’t said “yes” to us airways

denied boarding

from the trenches

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pull up a chair, grab some popcorn and watch this merger drama unfold

american airlines

from the trenches

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attention, american airlines passengers! this merger ain’t over until it’s over

american airlines

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can someone please help save viviane tran’s honeymoon?

american airlines

from the trenches

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he had the promise in writing, but it didn’t matter

case dismissed!

source

should i make an exception to my “no mileage cases” rule?

should i take the case?

source

why won’t us airways refund my change fees?

the travel troubleshooter

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he paid for a first-class seat, but it didn’t last all the way to portland

can this trip be saved?

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are us airways’ promises worth anything anymore?

is this enough compensation?

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"strange odor" turns u.s. airways flight into a vomit-soaked nightmare

grounded flights

unfriendly skies

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they didn’t keep their published schedule – why do we have to pay?

american airlines

can this trip be saved?

southwest airlines

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