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united airlines boeing 747 n4714u. sydney airport - syd. photo by p.t. lea via flickr

united airlines

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united airlines offers easier biometric clearance for frequent flyers

facial recognition

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how our company contacts help travel agents, too

company contacts

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he wants united airlines to pay his eu 261 claim. but should it?

the travel troubleshooter

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help, my united airlines flight doesn’t exist. how about a refund?

the travel troubleshooter

united airlines

united airlines flight doesn't exist

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united airlines holds plane so passenger can say goodbye to his dying mother

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stories you may have missed

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united airlines says i was a “no-show.” i say i was bumped. who’s right?

involuntary denied boarding

should i take the case?

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united airlines

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united called me a no-show, but i was on the flight!

boarding passes

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the travel troubleshooter

united airlines

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here’s why it’s important to read those confirmation emails

confirmation emails

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united airlines

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how old is too old to be a lap child? it cost this couple $4,000 to find out.

children on planes

this story sure looks familiar

united airlines

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if expedia says your return flight costs $1,668, believe it. otherwise this could happen to you.

expensive new ticket

united airlines

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sinorama booked us with invalid connections and we had to buy new tickets

invalid connections

united airlines

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how early should you get to the airport? here’s the answer

airport arrival

united airlines

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a united airlines holiday travel story with a happy ending

department of transportation

the good news guy

united airlines

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united said that my claim was settled — so where is the check?

delayed baggage

lost luggage claim

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united airlines

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the dot has fined fewer airlines this year. should you be worried?

american airlines

consumer advocates

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united airlines

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