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airline tracks twitter user’s real-world id, publishes her flight number
personally identifiable information
policy
privacy
southwest airlines
technology
source
indonesia 737 crash caused by “safety” feature change pilots weren’t told of
indonesia
aircraft accidents
airline accidents
american airlines
automated safety systems
biz & it
boeing
boeing 737 max
lion air flight 610
southwest airlines
technology
source
southwest airlines protested airworthiness directive designed to prevent engine failures
biz & it
engine failure
national transportation safety board
ntsb
policy
southwest airlines
southwest flight 1380
technology
turbofans
source
can southwest airlines extend my ticket credit? i have cancer.
cancer
should i take the case?
southwest airlines
southwest airlines extend my ticket credit
travel
source
here’s why threatening southwest airlines with legal action won’t solve your problem
problem solving mistake
self-advocacy mistakes
southwest airlines
southwest airlines customer service
stories you may have missed
the travel troubleshooter
threatening southwest with legal action
travel
source
taken from her southwest flight to the hospital against her will — who pays?
commentary
insurance
sick on a southwest flight
southwest airlines
southwest flight mishap
stomach flu
stories you may have missed
travel
source
the end of the road? not yet
commentary
end
fundraiser
southwest airlines
travel
source
don’t forget the first step to a refund: ask for it
contract of carriage
involuntary denied boarding
southwest
southwest airlines
the travel troubleshooter
travel
source
there’s no way we’re taking this southwest airlines case. no way, no how. nuh-uh.
airline credit
canceled flight
case dismissed
southwest airlines
southwest vouchers
travel
source
buy this! here are your 2018 readers’ choice award winners
walt disney world
2018 winners
at&t
best
buy
choice
commentary
elliott readers
reader's choice
southwest airlines
travel
winners
source
hey chase, where are those 20,000 points you promised?
chase
chase credit card
loyalty points
problem solved
southwest airlines
travel
source
southwest is still taking this passenger under its wing
airline
business
customer service
good news
goodwill
southwest airlines
the good news guy
travel
united airlines
source
brush fires delayed me and i missed my southwest airlines flight — do i have to pay for a new ticket?
flight
airline
cancellation policy
case dismissed
departure
last-minute fare
nonrefundable
nonrefundable ticket
southwest airlines
travel
source
southwest helps fix a wheelchair — and a holiday journey
airline
american airlines
disabled passenger
good news
hawaiian airlines
holiday season
jetblue
southwest airlines
the good news guy
travel
traveler
wheelchair
source
flight
southwest’s cancellation policy is lenient, but not this lenient
airline info
cancel
cancellation policy
case dismissed
change
confirmation
policy
southwest airlines
ticket
travel
info
source
why you matter — and why i’m giving away southwest airlines tickets
commentary
compensation
fundraiser
help
southwest airlines
travel
source
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