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this traveler gets exactly what she requested — and then rejects the resolution

american airlines

frequent flyer miles

seat assignment

the travel troubleshooter

info source

can you negotiate compensation for a delayed flight?

american airlines

frequent flyer miles

is this enough compensation?

source

how much is your “free” award ticket costing you?

frequent flier program

frequent flyer miles

source

another grateful consumer who actually helped herself

customer service

frequent flier miles

frequent flyer miles

lost airline miles

source

now that i don’t need the miles i purchased, can i get a refund?

american airlines

frequent flier miles

frequent flyer miles

should i take the case?

source

a missing miles case offers a few hard lessons about loyalty

frequent flyer miles

loyalty programs

united airlines

source

“it baffles me that american airlines can be so insensitive”

american airlines

frequent flyer miles

should i take the case?

source