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six months ago, latam promised to pay me $144. i’m still waiting.

customer service

the travel troubleshooter

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is airberlin ignoring this traveler’s request?

customer service

the travel troubleshooter

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where is my refund, hawaiian airlines?

hawaiian airlines

the travel troubleshooter

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alitalia promised to cover my lost luggage, but the check never arrived

delta air lines

the travel troubleshooter

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wow flew me to iceland but left my winter clothes behind in boston

is this enough compensation?

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two broken heys bags, one broken promise

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wow airlines lost my luggage. then it lost my luggage claim.

the travel troubleshooter

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how to win the war on wrinkled clothes

wrinkled clothing

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introducing baggage, our new travel advice column! ask our...

roads and kingdoms

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how to travel light — really light

traveling light

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how to tip the airline scales in your favor

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no, finding “airline goo” on your bags does not lead to a successful $16,000 claim

damaged luggage

montreal convention

that's ridiculous!

travel insurance

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hey emirates! where is the wheel from my checked bag?

damaged luggage

the travel troubleshooter

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what are the best luggage valet services for cruise passengers?

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one return booking, but double bag charges on spirit. what’s with these low-cost airlines, anyway?

the travel troubleshooter

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